We've been using an old Dell laptop of mine as our autobuild machine. I've had it for almost three years...it seemed like it was on its last legs: the battery doesn't hold a charge, the touchpad no longer worked, some keys are missing, the hard-drive is fragmented to hell. Just a few days ago the screen went out. I went to their online support chat, not expecting much - a Dell desktop that I had for less time melted down and I simply had to replace it - but they told me I still had a couple weeks left on my warranty, and they sent a tech to fix it. (And they fixed the touch-pad to boot.) I vaguely remember now - when ordering the laptop, through work, there was some discount if I got the long service plan that made it seem worth it. (I'm normally a "For God's Sake Don't Get The Service Plan!" guy.) Getting it fixed was so unbelievably painless, such the complete opposite of my horrendous experience with the company formerly known as Hewlett-Packard, that I'll probably go with Dell for all my computing needs in the future...and get the service plan.