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January 23, 2007

Comments

Cathy P

thanks for dealing with these bozos!
you're the best :)

Hugh "Nomad" Hancock

Do you mind if I point BoingBoing or similar to these posts? This sort of staggering incompetence seems like it should have a wider audience.

Stuart Roch

My god, this is funny stuff (not for you unfortunately). Truly, you couldn't make this up if you wanted to. One can only hope someone from HP reads this thread, but I can't imagine it would make any impact with a company as large as theirs. Interesting read though - count me out for HP PC's going forward.

M to the Vizzah

This is why I buy Apple products. Pay the AppleCare tax, take it into a retail location, never ever ever hear a complaint from them about anything, they just fix it or replace it, no questions asked.

Martin just bought a Lenovo nee IBM Thinkpad so I'm waiting to see how awful their service is (and him buying it was already an ordeal) before I can recommend it to people who are obsessed with using shitty PCs.

m.

Despayre

Wow I had heard that HP had gone down the tubes in the last few years, but this kind of incompetence is just mind boggling.

The sad part is, this type of service is not uncommon at all in many industries. Ask anyone thats ever had to deal with Verizon's support department.

I guess this just reinforces the idea that it's better to just build the system yourself anymore. You may not have a tech support number to call, but at least if it screws up you know who to blame:)

Chris Busse

I've never had any problems with Verizon, either phone or DSL. Of course, I usually call at about 2 or 3am Pacific, I make it clear to the tech that he isn't dealing with a bozo, and we get right to business solving the problem.

I've only had to do this 2 or 3 times in 5 years, but each time has been fast and we've found the problem fairly quickly.

They even pumped my line from 768 to 1.5 even though supposedly I was on old wires. Guy said, let's try it. If it doesn't work it'll auto kick down to 768. I've had double my original speed for 3 years now.

From what Jamie is writing, though, sounds like I'll never get HP stuff. I think I have a printer of theirs, but it hasn't given me any problems.

I've bought Alienware for my last two comps and they had great service both times. One time I had to get a new MB because it was one of the ASUS one's that wouldn't play nice with a DirectX update or the NVidia card I had or something, after confirming it was one of the suspect boards, they fedex'd me a new MB, I swapped it out, and sent them back the old one, no problems. They originally offered to have me send my entire comp on their dime and replace, but I said, let's go with the swap out. I'm worried with the Dell buyout, but Dell has had good service from working at Treyarch and now at EA. But, who knows how they are with individuals.

jack

buy an emachines. they only have like 4 models to keep things simple. Have purchased 2 of them. They work great.

Calista

well... this is truley unfortunate... i hate to say it, but i am an HP Quality Case Manager. what was the name of the QCM you spoke with? it sounds like there was some broken process going on here that should have never occured and it needs to be delt with. however, I am american support only, so i may not be able to assist in any way, but i would deffinantly like to see whats going on in your case.

Sarah

I will spare you the details because my experience with HP since February 19th has been very similar. My 2 month old computer broke down and after hours on the phone and being really tough on them I am getting a replacement- in 5-7 days!
Fortunately for me I have not paid for the computer in full- I had a special deal from Circuit City and have until June to pay off without interest. I will hold off until the last minute and am hoping the replacement will work- although I have doubts now.
In short, isn't there something to be done to punish such outrageous service? If anyone has some information on what can be done I would really appreciate it.

Rich

HP customer service is completely worthless. After sending in my one month old laptop and it coming back to me in the same non-working condition, my HP case manager has promised me a replacement laptop. It has been almost 2 months since the promised date of shipment and I still have not received it. The few times that I
was able to talk to my case manager, he has given me a date that the replacement should arrive at my home. It never has. Most recently, I waspromised that it should arrive at my door on 5/21. It never did. He hasnever called me back as promised. I have always had to call and most of the time I am told that, "He is at lunch." or "He is at a conference." My computer works for 10 minutes before it goes to a blue screen. I NEED A WORKING COMPUTER. Is there ANYONE who can help me with this or knows of another way to contact a higher lever of HP? I would really appreciate it.

Jakub Wojtkiewicz

FOR FUKSAKES I AM HAVING THE SAME GOD DAMN PROBLEM I NEED A COMPUTER EMAIL ME IF SOMEONE KNOWS HOW TO GET A HP CASE MANAGER TO CALL ME BECAUSE IVE REQUESTED A CASE MANAGER LIKE EVERY THREE DAYS FOR THE PAST 3 WEEKS NOONE HAS CALLED ME EMAIL ME PLEASE IF ANYONE HAS ANY SUGGESTIONS.kuba_y@hotmail.com

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The Games

  • Energy Hook
    3D grappling-and-swinging-and-running-on-walls-and-doing-tricks ... with a jetpack ... for style!

Jamie's Bragging Rights

  • Spider-Man 2
    The best superhero games of all time Game Informer
    Top five games of all time Yahtzee Croshaw
    Top five superhero games of all time MSNBC
    Top 100 PS2 games of all time Official Playstation 2 Magazine
    1001 Games You Must Play Before You Die Nomination for Excellence in Gameplay Engineering Academy of Interactive Arts & Sciences
  • Schizoid
    Penny Arcade PAX 10 Award
    Nominated for XBLA Best Original Game
    Nominated for XBLA Best Co-Op Game