More on the PSP

So I got a USB cable for my PSP.  What I want to know is - why did I have to?  If it's got wireless, why can't I download music to it over that?  I was able to download a patch for it, for Christ's sake, why not a song?

Anyhow, the USB cable, a "Pelican Performance" model, didn't actually work.  Upon consulting forums I discovered others had the same problem.  They solved it by getting a different cable.  I decided to give the company the benefit of a doubt.  They've got a nice looking website.  Their motto is "Performance You Can Trust".  They have an automated customer support system.  This is the response I got:

"To use the USB cable, consult your owner's manual from the PSP. If you are still having trouble how to transfer data from your PC to your PSP suggestion would be to contact Sony's at there 1-800 as this is a feature built into there PSP. Confirm that you have formatted your memory card. Thank you "

That answer is about as professional as the stuff I was seeing on the forums.

My ticket is now considered "closed" by their automated problem tracking system, the place "where my request is taken care of."

I can understand selling shoddy products:  hey, quick way to make a few bucks, right?  But why bother with the illusion of customer support?  Why not just sit back and have a good laugh at the poor schmucks who were fooled into buying their crap?

Comments

[zachary j gamedesigner]

This reminds me of the USB memory stick I got for my ps2. It has a little switch like a floppy that lets you enable-disable writes. Unfortunately it also comes with that setting on. I didn't even notice it, and just stuck it in...The software that came with it seemed nice, except when you transfer to it with the lock on it doesn't tell you that the files weren't written, it just seems happy and lets you go about deleting the files off your regular memory card. So that was how I lost about 70% of my save games to a shitty product.

[zimog]

I think this is not a problem with just products related to the games industry devices. I have a modest Motorola V300 for a phone has all features suppose to be able to sync with outlook, manage appointments etc. not that I require something fancy. So what do i do go and get the software and the cable that will allow me to do it. Which again I am not particulary happy if a person is buying the device at least give the software for it bundled with it I can agree paying for the cable but hey maybe thats just stingy me getting into some profits of Motorola. So what happens after I spent 40 bucks on the thing nothing zilch I cant even trasfer my photos using that damn software my phone does not even get recognized...and I am stuck answering questions with tech support over and over again like I dont have better use for my time and money

[Roger]

Hey, same thing happened to me. How can they mess up a USB cable?! Unbelievable. And nice banner; I feel like I'm definitely "taken care of" when the javascript doesn't run right and the php script won't accept a complaint! Not happy.

[corey]

ccc